Our Service

Maintenance:

Please turn off the power and pull out the power plug before cleaning

Most of the malfunction is caused by the dust. Therefore, please clean the machine with a soft brush or towel after work every day, then cover the unit with a dust cover or towel.

Each sensor should be wiped with soft brush or towel to make sure its normal performance.

Periodically clean the inside of the machine with a soft brush or cleaner.

For the machines with UV or UV/MG detection, the UV sensor, MG sensor and detectors should often be cleaned with alcohol, cleanser and soft towel to ensure its normal operation and accurate detecting result.

Please contact your supplier or their after service department whenever any quality problem occurs.

Although this machine is designed and developed by out professional engineers, it is not absolute all the   time. Occasionally, genuine banknote will be mistaken as suspect one under special condition. We suggest you to count the banknotes again. Specifications are subject to change without notice.

Warranty：

All product is in One-year warranty.

But after one year, we still supply our best after service under cost paying.